AIRASIA BHD [] has successfully completed the implementation of its new state-of-the-art reservation system, New Skies ahead of schedule, providing guests with brand new experience, greater convenience and more savings.
The low-cost carrier said the system migration from Open Skies to New Skies was fully completed since 3.15pm on Saturday, July 10. The target completion date was 6pm on Sunday.
New Skies is powered by Navitaire, a subsidiary of industry-leading TECHNOLOGY [] and business solutions provider Accenture.
As the New Skies booking system takes over, AirAsia guests can carry out online bookings on www.airasia.com as well as purchases through AirAsia sales offices, counters and the call centre.
All Self Check-In services via the web, mobile and kiosks at the airport are also functioning normally, along with self-manage options online such as adding check-in baggage weight, pre-order hot meals and seat selection.
AirAsia’s regional head of commercial Kathleen Tan said completing the new reservation system successfully ahead of schedule “only reiterates our commitment to provide the best services to our guests”.
“I am impressed with the hard work and commitment shown by the whole AirAsia team involved in ensuring the success of this brand new reservation system. We set a record of only 9 months to complete this major migration, while other major airlines usually take 18 – 24 months,” Tan added.
Among the exciting features which guests will experience in the New Skies reservation system is the Low Fare Finder, where guests will have the convenience of viewing the lowest fare available according to their selected destination and preferred date of travel.
AirAsia guests will also now be able to book seats for multi-cities in one transaction, i.e – guests flying from Perth to Kuala Lumpur to Hong Kong and return do not need to make two separate bookings anymore, which was a limitation with the Open Skies system.
Tan said the New Skies reservation system is able to support characters such as Mandarin, Thai, Japanese and other language characters, making it easier to include more robust content for AirAsia’s multilingual guests around the globe, in a continuous effort to be relevant and stay ahead as a leading industry player. The Open Skies system was only able to support alphanumeric characters.
To add value, guests can complement their travel plans with a selection of more than 70,000 hotels and over 5,000 tours and activities on airasiago.com.
Written by Joseph Chin
The Edge Malaysia
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