Low cost carrier AirAsia has successfully completed the implementation of its new state-of-the-art reservation system, New Skies, ahead of schedule.

The system migration from Open Skies to New Skies, which was expected to be completed at 6pm on Sunday, was fully completed from 3.15 pm today, AirAsia said in a statement.

New Skies is powered by Navitaire, a subsidiary of industry-leading technology and business solutions provider, Accenture, it said.

As the New Skies booking system takes over, AirAsia guests can now continue to carry out online bookings on www.airasia.com as well as purchases through AirAsia sales offices, counters and the call centre.

All Self Check-In services via the web, mobile and kiosks at the airport are also functioning normally, along with self-manage options online, such as adding check-in baggage weight, pre-order hot meals and seat selection, it said.

Kathleen Tan, Regional Head of Commercial, AirAsia, said: "Surpassing our own expectations and completing the new reservation system successfully ahead of schedule only reiterates our commitment to provide the best services to our
guests.

"We set a record of only nine months to complete this major migration, while other major airlines usually take between 18 – 24 months."

Among the exciting features which guests will experience in the New Skies reservation system is the Low Fare Finder.

Guests will have the convenience of viewing the lowest fare available according to their selected destination and preferred date of travel.

AirAsia guests will also be able now to book seats for multi-cities in one transaction, that is, guests flying from Perth to Kuala Lumpur to Hong Kong and return, do not need to make two separate bookings anymore.

This was a limitation with the Open Skies system.

The new system is also able to support characters such as Mandarin, Thai, Japanese and other language characters.

This makes it easier to include more robust content for
AirAsia’s multilingual guests globally, in a continuous effort to be relevant and stay ahead as a leading industry player. -- Bernama